How to Cancel All Subscriptions on DU Prepaid 2023 [Step-by-step]

Moh. Fajar

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Step-by-step How to Cancel All Subscriptions on DU Prepaid 2023

Hey there, savvy DU Prepaid users! Are you feeling overwhelmed by all those subscriptions you’ve signed up for? It’s time to take charge and regain control of your DU Prepaid experience.

In this quick guide, we’ll show you how to cancel all subscriptions on DU Prepaid effortlessly. Get ready to bid farewell to unwanted charges and say hello to financial freedom!

Understanding DU Prepaid Subscriptions

DU Prepaid offers a variety of subscriptions to cater to different user needs. These subscriptions can include services such as data packages, call packages, content subscriptions, and more.

It’s important to identify which subscriptions you currently have active on your DU Prepaid account before proceeding with the cancellation process. By understanding your active subscriptions, you can ensure that you cancel all of them effectively.

How to Cancel All Subscriptions on DU Prepaid

Step-by-step How to Cancel All Subscriptions on DU Prepaid in 2023
Step-by-step How to Cancel All Subscriptions on DU Prepaid

Through SMS

Below is the steps on how to cancel all subscriptions on DU Prepaid through SMS:

  1. Open your messaging app on your mobile device.
  2. Compose a new text message.
  3. Type “STOPALL” in the message body.
  4. Send the message to the shortcode 9000.
  5. After sending the message, you will receive a reply from DU that includes a list of all your active services.
  6. To deactivate a specific service, simply reply to the message with the corresponding service number. The service numbers are typically listed from 1 to 3.
  7. Once you’ve replied with the service number, the respective service will be deactivated, and you will no longer be subscribed to it.

If you encounter any issues using the “STOPALL” code, you can try alternative codes such as “STOP” or “LIST” sent to the shortcode 9000. One of these codes should work, allowing you to successfully opt out of the extra DU services and prevent automatic credit deductions.

It’s important to note that if you’re unable to cancel your subscriptions through SMS, you can also try using the official DU mobile app & official website.

DU Mobile App

If you’re unable to cancel your subscriptions through SMS, you can also try using the official DU mobile app. The app is available for Android, iOS, and iPhone devices.

After installing the app, you can log in to your account or register if you haven’t already. From there, you can access your billing and usage history to check the active services. Select the desired service and follow the on-screen instructions to disable it.

Here is the steps on how to cancel all subscriptions on DU Prepaid through official web:

  1. Install the DU Mobile App: Download and install the official DU Mobile App from the Google Play Store (for Android) or the App Store (for iOS).
  2. Log in to Your Account: Launch the DU Mobile App and log in to your DU account using your credentials. If you don’t have an account, you can create one within the app.
  3. Access Subscription Details: Once you’re logged in, navigate to the “My Subscriptions” section within the app. This section will provide you with an overview of all your active subscriptions.
  4. Review Active Subscriptions: Review the list of active subscriptions displayed in the app. You can see details such as the subscription type, start/end dates, and charges for each subscription.
  5. Cancel Subscriptions: To cancel a subscription, select the subscription you wish to cancel from the list. Look for an option or button to cancel or unsubscribe from that specific subscription. The exact location of this option may vary depending on the app’s interface.
  6. Follow On-Screen Prompts: Once you’ve selected the subscription you want to cancel, follow the on-screen prompts or instructions provided by the app to complete the cancellation process. The app may ask for confirmation or additional details to ensure the correct subscription is being canceled.
  7. Repeat for All Subscriptions: Repeat steps 5 and 6 for each subscription you want to cancel. Review the list carefully to ensure all unwanted subscriptions are canceled.

It’s important to note that the steps provided are based on general guidance, and the exact process within the DU Mobile App may vary slightly. If you encounter any difficulties or if the cancellation options are not available in the app, you can consider the alternative methods using Du’s Official web below.

Du’s Official Website

Here is the steps on how to cancel all subscriptions on DU Prepaid through official web:

  1. Visit the Du official website: You can access the Du official website by typing “” in your web browser’s address bar.
  2. Accessing your DU Prepaid account: Log in to your DU Prepaid account using your credentials.
  3. Navigating to the subscription management section: Once logged in, navigate to the subscription management section. This section is usually located within your account settings or a dedicated subscriptions tab.
  4. Reviewing active subscriptions: In the subscription management section, you will find a list of your active subscriptions. Take the time to carefully review each subscription to ensure you don’t miss any during the cancellation process.
  5. Selecting and canceling individual subscriptions: For each subscription you wish to cancel, select the appropriate option to initiate the cancellation process. Follow any prompts or instructions provided to complete the cancellation.
  6. Confirming the cancellation of all subscriptions: After canceling individual subscriptions, it’s crucial to confirm that all subscriptions have been successfully canceled. Double-check the subscription list to ensure none remain active.

DU’s Customer Service

If none of these methods work for you, or if you need further assistance, you can contact DU’s customer service by dialing “00 971 4 390 5555” or using the contact options provided on their website. They will be able to help you with canceling your subscriptions and addressing any concerns you may have.

Managing Recurring Charges and Automatic Payments

In addition to canceling subscriptions, it’s essential to manage recurring charges and automatic payments to prevent any unexpected charges. To do so:

  1. Disable recurring charges on DU Prepaid: Within your account settings, locate the option to disable recurring charges. By disabling this feature, you prevent future automatic charges for subscriptions.
  2. Stop automatic payments for subscriptions: For any subscriptions that may have been set up with automatic payment methods, make sure to disable or cancel those payment authorizations as well.
  3. Ensure successful cancellation of recurring charges: Verify that recurring charges have been disabled by checking your account settings and reviewing any associated payment methods.

Tips for Removing All Subscriptions on DU Prepaid:

To ensure a thorough cancellation process, consider the following best practices and tips:

  • Double-check for any missed subscriptions: Before concluding the cancellation process, carefully review your subscription list again to ensure no subscriptions have been overlooked.
  • Verify cancellation confirmation for each subscription: After canceling a subscription, look for a confirmation message or email from DU Prepaid confirming the cancellation. This helps ensure that your cancellation request has been successfully processed.
  • Keep track of canceled subscriptions for future reference: It’s recommended to maintain a record of the subscriptions you have canceled. This record can serve as a reference in case of any discrepancies or future inquiries.


Congratulations! Now we’ve answered your question about how to cancel all subscriptions on Du prepaid.

Remember, canceling all subscriptions on DU Prepaid isn’t just about saving money—it’s about curating a personalized experience that truly aligns with your interests and priorities. Take this opportunity to declutter your digital life and embark on a fresh journey with DU Prepaid.


Can I cancel my subscriptions on DU Prepaid through the mobile app?

Yes, you can cancel your subscriptions on DU Prepaid through the official DU Prepaid mobile app. Simply log in to your account, navigate to the subscription management section, and follow the steps provided to cancel your subscriptions.

Will canceling subscriptions on DU Prepaid affect my remaining account balance?

Canceling subscriptions on DU Prepaid will not affect your remaining account balance. The cancellation process only removes the active subscriptions from your account, but the remaining balance will remain unaffected and available for other purposes.

How can I check if a subscription has been successfully canceled on DU Prepaid?

After canceling a subscription on DU Prepaid, you should receive a confirmation message or email from DU Prepaid confirming the cancellation. Additionally, you can review your subscription list in the account settings to ensure the canceled subscription is no longer active.

Can I reactivate a canceled subscription on DU Prepaid?

In most cases, once you have canceled a subscription on DU Prepaid, it cannot be reactivated. However, you can typically subscribe to the service again if you change your mind or need it in the future.

Is there a fee for canceling subscriptions on DU Prepaid?

There is typically no fee for canceling subscriptions on DU Prepaid. However, it’s always recommended to review the terms and conditions associated with each subscription to understand any potential charges or cancellation policies that may apply.

Moh. Fajar

I currently residing in Dubai, UAE and work for a multinational company in the technology industry. In my free time, I enjoys exploring the UAE's and becomes a writer in

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